Shared inbox
Every conversation from every channel in one queue — never gated by a plan.
The shared inbox is the product. Chats, replies, assignment and internal notes are included on every plan, because a workspace that cannot answer a message has nothing.
Each agent sees only the accounts they have been granted, enforced in the database queries and on every route rather than by hiding buttons.
What you get
- One queue across Telegram accounts, mailboxes and website chat
- Assignment, so it is always clear whose turn it is
- Internal notes in Slack-style threads that customers never see
- Per-account access control, enforced server-side
- Search across every conversation the agent is allowed to see