About

For millions of businesses, Telegram is where customers actually are: orders arrive in chats, support happens in groups, and deals close in direct messages. But the tooling never caught up. Accounts live on personal phones, history walks out the door with whoever owns the number, and nobody can say who promised what to which customer.

Araraa turns those accounts into a proper workspace. Every conversation from every account lands in one shared inbox. Replies are attributed to the teammate who sent them. Messages become tickets, tickets become finished work, and managers finally see response times instead of guessing at them.

What we believe

• Meet customers where they are. Nobody should have to leave Telegram to get help.
• Real accounts, real history. We build on genuine Telegram sessions, so groups, media, and years of context keep working.
• Privacy is architecture, not policy. Organizations are isolated by construction, and even our own operators cannot read your messages without an audited, visible support session.

Where we are headed

Telegram was the start, not the destination. The same shared inbox, tickets, and reporting already cover email and your website’s live chat, with WhatsApp, Instagram, and Messenger coming next, so one workspace really does cover your entire team.