Custom roles
Granular permissions beyond admin and agent.
Build a role from individual permissions — view chats, send replies, assign, edit, delete, forward, schedule, write notes, view reports — and give people exactly the authority their job needs.
Missing permissions hide the matching parts of the interface, but the server is the control: a request without the permission is refused whatever the client does.
What you get
- Roles assembled from individual permissions
- Enforced server-side, not by hiding buttons
- Account access granted separately, account by account