Reply-pending reminders
A nudge — and a phone push — when a conversation has waited too long.
The expensive failure in a shared inbox is not a bad answer, it is no answer. Araraa marks a chat as waiting and keeps nudging until somebody actually replies.
The reminder reaches phones too, so a message that arrives after hours is not discovered the next morning.
What you get
- Chats waiting on a reply are marked until someone answers
- Push notification to the mobile app, not just an in-app badge
- Reply-coverage gaps show up in reporting as well