Email inboxes
Any IMAP/SMTP mailbox becomes a shared inbox with the same tools.
Connect the mailbox you already answer from — Gmail, Outlook, iCloud, or your own server — and mail lands in the same queue as everything else, kept live so messages arrive as they are delivered rather than on a polling delay.
Email threads get the same assignment, internal notes, tickets and reporting as chat conversations. One queue, one set of habits.
What you get
- IMAP for receiving, SMTP for sending, on any provider
- Threads land in the shared queue with assignment and internal notes
- Tickets can be raised from an email exactly as from a chat
- Response-time reporting covers email alongside every other channel