Tickets
Raise one from any message; the customer gets a number they can check themselves.
Right-click a message and it becomes a ticket. The customer is messaged their ticket number, the announcement stays pinned in their chat until it closes, and they can send the number back at any time to get live status — no portal, no login, no follow-up email asking whether anything happened.
Your team gets a kanban board with owners, due dates, tags, filters and CSV export.
What you get
- Created from any message in any conversation
- Customer notified with a ticket number, pinned until resolved
- Sending the number back returns current status automatically
- Kanban board with owners, due dates, tags and filters
- CSV export for reporting outside Araraa