Team chat
Channels and DMs for your own people, separate from customer conversations.
Your team needs somewhere to talk that is not a customer thread. Araraa has channels and direct messages built in, kept firmly apart from the customer inbox so nothing internal can be sent to the wrong window.
It is included rather than sold as a second subscription, which is the usual reason a team ends up paying for a chat tool on top of a helpdesk.
What you get
- Channels for teams and projects, plus one-to-one DMs
- Completely separate from customer conversations
- One login and one tab for internal and external messaging
- No per-seat surcharge on top of your plan