Most tools make you choose: a helpdesk for customers, a chat app for the team, a CRM for the pipeline. Araraa is one workspace that does the actual job.
Every channel in one inbox
Telegram, email, and your website live chat land in a single queue with assignment, internal notes, and per-account access control. No forwarding, no screenshots, no personal phones.
Real Telegram accounts, not bots
Araraa connects through genuine Telegram sessions, so years of chat history, groups, channels, media, and reactions keep working. Your customers notice nothing, except faster answers.
Tickets customers can check themselves
Raise a ticket from any message. The customer gets a number, the announcement stays pinned until it closes, and sending the number back returns live status. Your team gets a kanban board with owners, due dates, and export.
Team chat built in
Channels and DMs for your own people, fully separate from customer conversations. One login, one tab, no separate subscription.
A pipeline one click from the conversation
Promote any conversation into a lead and walk it through new, contacted, qualified, and won. The lead always links back to the chat it came from.
Privacy as architecture
Workspaces are isolated by construction, queries fail closed, and even platform operators cannot read your messages outside an audited, visible support session. Read the details on the Security page.
Start your free 7-day trial and see it with your own accounts.