From chat chaos to tickets your customers can check

Support in chat apps fails in a predictable way: promises get made in messages, and messages scroll away. Araraa turns any message into a ticket without leaving the conversation.

The customer is told their ticket number, the announcement stays pinned in their chat until the ticket closes, and they can send the number — like #1042 — at any moment to get its live status. No portal, no login, no “please check your email”.

On your side it is a Kanban board with owners, due dates, tags, filters, and CSV export. The conversation stays attached to the ticket the whole way, so context never has to be re-explained.