Refund Policy

What happens if Araraa is not right for you.

Subscriptions

• Cancel any time from Settings, Plan and billing. Your plan stays live to the end of the period you have paid for, and we do not bill again after that.
• We do not automatically refund unused time on a period that has already started. If something went wrong on our side, write to us — we would rather fix it than keep money we did not earn.

Marketplace and lifetime codes

• Codes bought through a marketplace (AppSumo among them) follow that marketplace's refund window, which is [e.g. 60 days] from purchase. Ask them for the refund; they tell us, and we return the workspace to the free plan.
• A refunded code stops working. Data stays in place for 30 Days so nothing is lost if you change your mind.

Duplicate or mistaken charges

Tell us at cs@araraa.com and we will refund a duplicate charge in full, usually the same working day.

Chargebacks

Please write to us before raising one. A chargeback suspends the workspace automatically while it is investigated, which is worse for you than a message to support.

Contact: cs@araraa.com.