One inbox, many brands: how multi-tenancy works in Araraa

Agencies and multi-brand operators asked us the same question early: can we keep clients separate? In Araraa, separation is the architecture, not a setting.

Each organization is a fully isolated workspace: its own Telegram accounts, its own team and roles, its own tickets, its own plan. Queries on tenant data are scoped automatically, and with no organization in context they fail closed rather than leaking across the line.

Even platform operators see organizations, plans, and usage — never message content. The one exception is a support session you can see in your own audit log, time-boxed to 30 minutes with a visible banner.